Robert MIddleton in his recent ezine said it all about doing follow-up. See for yourself:
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CROSSING THE GRAND CANYON
For Independent Professionals, marketing often converges into
one crucial action step: The Follow-Up Call.
You can follow up at any stage of the marketing process:
If you meet someone through networking and they show some
interest, you can give them a call to explore that interest.
If you forward some information to a prospect, such as an article
or a link to a web page, you can follow up to get their reaction
and then discuss their need for your service.
Or if a prospect has attended a presentation or teleclass, you can
follow up to see if they're interested in taking the next step.
OK, we all understand this... but if this is so simple (and it really
is) then why is the average Independent Professional so awful at
actually doing it? Admit it, you've let a lot of business slip
through the cracks because you haven't made that follow-up call.
I call that crack the "Grand Canyon" because it feels like a mile
wide and a mile deep!
Today, I'm going to give you some badly needed perspective on
making those calls.
Seven Pointers for Crossing the Grand Canyon
1. If you don't call, it won't happen. Period. The chance of them
calling you back from any of the scenarios above is minuscule. If
they call, great, that means they are very qualified. But if you
don't follow-up, the chances are high that you will never turn
them into a client. Never, ever.
2. Remember, the purpose of a follow-up call is not to sell them
your services, but to continue a conversation or to set up an
appointment. Take it one step at a time. You're playing
Marketing Ball, remember? You're moving towards second base
where they are willing to explore working with you. Take it easy.
3. If you make a follow-up call, bad things won't happen. They
won't send a hit man to take you out. They won't even hang up
on you or say bad things or yell at you. Won't happen. Relax.
About the worst thing that can happen is they won't be
interested right now. You can survive that.
4. If they don't return your call, it doesn't mean they are not
interested. It just means you are not a priority right now. Or
they are out of town or their cat just died. You are not at the
top of their list and, like you do when someone leaves a
message, you think to yourself, "Gee I can't get back to them
today, I guess they'll call back if they're serious." Be serious and
call back.
5. You can leave messages, but never leave the ball in their
court. Don't expect them to call you back. Instead, let them
know you'll be calling again later in the day or tomorrow. This
way you can call several times, because you're not expecting
them to return you call. Ever. It's not their job. It's your job.
6. When you finally reach them, be prepared. You always need
to start from square one and use the language of marketing
(problem followed by solution): "When we talked you said you
weren't happy with ABC and wanted more of XYZ. I just wanted
to lean more about your situation. Is this a good time to talk?"
It just might be.
7. You know a follow-up call is going well if your prospect is
doing most of the talking (about their problems and desired
outcomes). You are in trouble if you're getting too deeply into
the features and benefits of your service. Don't go there now.
See if there's a need and an interest and then ASK for and GET
an appointment.
That's all you need to know to get started. Any prospects needing
follow-up calls? There's the phone!
By Robert Middleton of Action Plan Marketing. Please visit
Robert's web site at www.actionplan.com for additional
marketing articles and resources on marketing for professional
service businesses.
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Until next time,
Paulette -- taking Robert's words to heart
www,tipsbooklets.com